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Movia is Denmark's largest public transit agency, serving 214 million passenger
As a public transit agency, planning and maintaining bus routes are vital parts of its business, but until recently, the workflows and processes of transit planners were not as efficient and streamlined as Movia would have preferred. Movia has many dedicated employees, but the transit agency's computer systems and internal processes needed a technological boost to streamline its business processes.
When planners needed vital transit planning data such as demographic characteristics and location of educational facilities for route planning, it became evident that Movia's systems made workflows and processes too time-consuming and complicated. The agency concluded that to meet the increasingly higher demands from its customers, it had to make some technical updates to provide the best possible customer
Movia set some goals that it believed would make the company a global leader in the transit industry. The agency's main goals were to design a more efficient workflow, increase customer service by providing real-time transit information, and create an integrated planning system where all the vital parts of transit planning and operations are integrated into one solution. Movia also wanted to have access to relevant data to perform analyses and forecasting to enhance its transit planning.
"The core idea was to improve transit planners' workflows by ensuring that they all had the relevant information readily available to them on their screen," says Movia IT Manager Carsten Bo Jacobsen.
The integrated system that Movia was seeking did not exist in an off-the-shelf software solution. Therefore, the company sought a strategic cooperative relationship that could assist in developing and maintaining the desired solution. Movia found that Informi GIS A/S, the Danish distributor of ESRI geographic information system (GIS) software, offered the best solution and support to accomplish its goals.
"We chose a GIS platform, key in the IT architecture, as we believed that in travel planning and customer information, the map is the key element," says Jacobsen. "We chose Informi GIS and ArcGIS Server because we believed that at a strategic level, the pairing had the most to offer in relation to GIS collaboration and product development."
Read more: http://www.masstransitmag.com/web/online/Online-Exclusives/Server-GIS-Buses-In-Change-for-Danish-Public-Transit-Agency/5$10915
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